Privacy Policy

Canadian Kitchen Group is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our website or services, you consent to the practices described in this Privacy Policy.

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Project Details: Kitchen measurements, style preferences, product selections, and design requirements
• Payment Information: Billing address and payment card details (processed securely through our payment processor)
• Communication Records: Messages, inquiries, and feedback you send to us

We also automatically collect certain information when you visit our website:

• Usage data through cookies and similar technologies
• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring website addresses

We use the information we collect for the following purposes:

• Service Delivery: To process orders, provide custom kitchen design services, and communicate about your projects
• Customer Support: To respond to inquiries, provide technical support, and address concerns
• Marketing: To send you updates, promotions, and information about our products and services (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain records, process payments, and manage our business relationships

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, shipping, website hosting, and analytics
• Business Partners: Suppliers and contractors involved in fulfilling your orders (only information necessary for service delivery)
• Legal Requirements: Government authorities when required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)

All third parties who receive your information are obligated to protect it and use it only for the purposes we specify.

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on privacy and data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Under Canadian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for marketing communications at any time
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request a copy of your information in a structured, commonly used format

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.